Further to my post yesterday, here is the transcript of a conversation between myself and a Bet 365 customer services representative, conducted over their 'live chat' facility...
Rowan Hi. I received a message that today B365 have decided to impose restrictions on my account.
Karl D Can I take your username and four digit security number please?
Rowan ********. Not sure of security code...possibly ****.
Karl D Thank you.
Rowan Can you please tell me my overall profit and loss balance on this account since it was opened?
Karl D The information regarding profit and loss can be reviewed via your account history online.
Rowan Are you sure - how do I do that? It will only give me details on bets placed within the last six months.
Karl D One moment please.
Karl D You can adjust the time ranges to locate further than 6 months.
Karl D The largest time that you can search in one time is 6 months though.
Rowan So how do I go beyond the last six months? As soon as I input a date prior to six months ago, I get an error message.
Karl D Once you enter your start date, don't click on search but change the end date. Then you will be able to search your required date range.
Karl D We have not heard from you. Do you wish to continue the chat?
Rowan Right ok - but you don't have a figure there in front of you? Am I right in thinking a decision has been made on my account then, without you actually being aware of whether I am making money or not?
Karl D I do not have a profit/loss figure for the account.
Rowan Do the traders?
Karl D In order to obtain a profit/loss for your account you will need to review your account history for the required time period.
Rowan That doesn't answer my question. Do the traders have an overall profit/loss figure?
Karl D I do not have the profit and loss available to myself however, the account may have been reviewed on betting patterns and not the profit/loss of an account.
Rowan So the traders may have restricted my account despite the possibility it is a losing account. That is what you are saying?
Karl D That is correct.
...at which point I terminated the 'call'.
The interesting part of this is at the bottom there. A frank admission, admittedly a rather forced one, that an account does not necessarily need to be profitable for a decision to be made to impose restrictions upon it. I suppose we already knew this, but to have it confirmed like that still surprised me.
Anyway, it's time to move on. My restrictions on this account are that I'm only allowed to win £30 from any individual bet on horse racing, £100 on football, and a whopping £10 on darts!
What I have done is discover a dormant Bet 365 account that was opened in 2007 but had never been used. I successfully updated bank card details, deposited some money, placed a couple of bets and had a nice 11/2 winner (thanks Peter at Chasemaster!) with it today. I see this as an experiment. I don't hold out much hope of the account lasting particularly long, but it will be interesting to see just how long. I'll keep you posted.
In the meantime we just have to continue gritting our teeth whilst various smarmy bookmaker reps come onto Channel 4 Racing with details of their special offers, making out like they give a shit about the punter. Honestly, the spin-king that is Fred Done saying on the 'Morning Line' today that "We'll take a bet. It's what I do", nearly had me sticking my foot through the telly! You didn't take many from me, son, before closing my account.
Right - not such a good day today. Gave a bit back to the bookies but still well up at Cheltenham for the week. Chasemaster helped reduce the losses everybody else made at the Festival with a very easy winner (Silver Adonis - Fakenham - 11/2). I say everybody else...Northern Monkey made a couple of points having tipped Synchronised antepost at 14s for the Gold Cup, and getting a couple of bets to place. Trouble is, the way the staking is and with 4PA having a blowout, this wasn't enough to prevent a pretty poor final day.
I'll post up the results over the weekend. Right now, I'm bet weary - too many bets placed in too short a timeframe and tbh, I'm knackered. Going to have some tea, watch a film with the kids, and go to bed. It's been a long week.